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Collections Manager

Application Deadline: May 31st, 2019

Lerners’ London office has an opportunity for a full-time Collections Manager to lead our Collections Department.

The Collections Manager is responsible for managing all collections functions of the Firm. The ideal candidate will be a hands-on manager, ensuring compliance to Firm and departmental policies and procedures. Duties and responsibilities include, but are not limited to:

Leadership Responsibilities:

  • Oversee a team of two collections clerks to manage workflow, coordinate assignments, meet deadlines and drive collection initiatives aimed at reducing loss;
  • Minimize exposure to risk, with an emphasis on early stage collections and meeting the objectives of the department and the Firm;
  • Effectively delegate and communicate goals to staff and be responsible for monitoring and tracking accounts receivables on a regular basis;
  • Perform managerial duties including training and conducting yearly performance evaluations of assigned staff;
  • Set performance standards and goals;
  • Coach and develop staff to increase efficiency and deliver outstanding customer service to internal and external customers;
  • Provide financial management training as required.

Process, Planning & Facilitation:

  • Maintain client contact to resolve discrepancies and ensure prompt resolution and payment;
  • Work with Partners and Associates in the management of their accounts receivables, keeping them informed of potential collection issues;
  • Analyze delinquent accounts and prepare reports on highest risk accounts to ensure effective management of accounts receivables;
  • Monitor trust funds and follow up with partners to ensure timely application to work in progress and accounts receivable;
  • Enforce the Firm’s Collection Practices Policy, with particular emphasis on write-offs and billings;
  • Understand and adhere to the Firm’s Solicitor Client Assessment Process for both London and Toronto offices;
  • Conduct staff meetings to review key accounts, A/R issues, and strategy and workflows.
  • Prepare reports and other materials as required;
  • Prepare the Firm’s Year-End Allowance for Doubtful Accounts Process;
  • Regularly meet with the Chief Operating Officer to discuss the status of collections and performance of the collections clerks;
  • Performs other duties as assigned.

Qualifications and Experience:

  • Post-secondary education with a diploma or degree in business, accounting, finance or related discipline;
  • Minimum of 5 years in a managerial collections or billing role. Experience in a professional services organization required, preferably within a law firm;
  • Ability to effectively present information verbally and in writing;
  • Proficiency in MS Word and Excel;
  • Experience in Consumer and Commercial Online Equifax Searches and Credit File interpretation;
  • Familiarity with ELITE/3E financial system or similar professional collection software;
  • Knowledge of the Solicitor’s Act and other collection related legislation and statutes;
  • Knowledge of the Ontario Rules of Civil Procedure;
  • Knowledge of the Bankruptcy and Insolvency Act, and the ability to file Proofs of Claim;
  • Excellent analytical, facilitation and negotiation skills;
  • Strong attention to detail.

If you are interested in this position please provide an updated resume to by Friday May 31, 2019.

All applications are appreciated and will be retained for six months. Only those candidates selected for an interview will be contacted by phone.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Integrated Accessibility Standards, Ontario Regulation 191/11, accommodations are available, upon request, to support potential applicants with disabilities throughout the recruitment, assessment and selection process. Should you require accommodation in order to fully participate in the process please contact us by phone at 519-672-4131 regarding accessibility in our London Office.

Lerners LLP is committed to diversity and inclusion in its workplace and encourages participation from all qualified applicants without discrimination.

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