(Accessibility for Ontarians with Disabilities Act, 2005 and Integrated Accessibility Standard Regulations (191/11))
Statement of Commitment
Lerners is committed to providing people with disabilities the same opportunities to access our services and allowing them to benefit from the same services, in the same place and in a similar manner as other clients and visitors. Lerners will provide these opportunities by preventing and removing barriers to accessibility in accordance with the accessibility objectives and requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).
Lerners is also committed to providing a work environment whereby all firm members receive an equal employment opportunity and accommodation where required, in accordance with the requirements under the AODA and theIntegrated Accessibility Standards Regulation (191/11) (“IASR”).
This Plan outlines current policies and new policies and actions that Lerners will put into place to improve opportunities for people with disabilities.
Integrated Accessibility Standards Regulation (IASR)
Lerners’ Multi-Year Accessibility Plan (“Plan”) sets out the firm’s strategy to address our current and future accessibility objectives in accordance with the requirements of the Act and IASR. As required by the Act and the IASR, this Plan will be reviewed and updated every 5 years.
The requirements applicable to Lerners are as follows —
- Client service standards;
- Emergency response information;
- Information and communications;
- Employment practices;
- Design of public spaces;
- Training; and
Client Service Standards
Lerners strives to provide its services in a manner that respects the dignity and independence of everyone involved, including people with disabilities. In 2011 Lerners established a Client Service Policy for Providing Goods and Services to People with Disabilities to meet its obligations under the AODA.
All firm members are trained on the purpose and requirements of the AODA on an ongoing basis as required and training is provided to new firm members during their new hire orientation.
Assistive devices are available to people with disabilities and the appropriate firm members are trained and familiar with various assistive devices. The firm’s assistive devices include, but are not limited to wheel chairs, Bell TTY relay services, oxygen tanks, large print documents and client voicemail and email access.
Lerners accommodates people with disabilities who are accompanied by a registered service animal, or support person in the areas of our premises that are open to the public.
Notice is provided to clients and visitors in the event of a planned or unexpected disruption in our facilities or services. This notice includes the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if available.
Lerners has established a feedback process to receive and respond to inquiries and comments by mail, email, phone, fax and in person.
Emergency Response Information
Lerners is committed to providing clients and visitors with publicly available emergency information in an accessible manner upon request. Firm members with disabilities are provided with individualized emergency response information and accommodation, as required.
Information and Communication Standards
Lerners’ ultimate goal is to meet and surpass client and visitor expectations while serving clients and visitors with disabilities. Lerners welcomes comments on how well clients’ and visitors’ expectations are being met. A feedback process is available on Lerners’ website at http://www.lerners.ca/accessibility/accessibility-lerners-llp-feedback-form/ for such comments.
Lerners consults with people with disabilities to determine their information needs and provides various accessible formats of information and communication in a timely fashion, upon request.
In 2014 Lerners complied with the provisions of the Web Content Accessibility Guidelines (“WCAG”) 2.0, Level A, by providing an accessible website and web content.
Action to be Taken
By January 1st, 2021, Lerners will take the required action to ensure its website and all new website content conforms to all WCAG 2.0, Level AA requirements.
Lerners is committed to providing fair and accessible employment practices. Lerners will accommodate people with disabilities during the recruitment and assessment processes and when people with disabilities are hired.
Lerners develops an individual accommodation and return-to-work plan for firm members who have been absent from work due to a disability and require accommodation upon their return.
Action to be Taken
By January 1st, 2016, Lerners will have taken the required action to comply with the employment practice requirements of the Act and the IASR pertaining to recruitment, selection, new hire orientation, performance management and career development.
Design of Public Spaces
Lerners will continue to meet the Accessibility Standards when building or making major modifications to public spaces, including —
- Outdoor paths of travel such as sidewalks, ramps and stairs;
- Accessible off street parking;
- Service related elements such as service counters and waiting areas.
By January 1st, 2015, Lerners will provide the required training on Ontario’s accessibility laws and the Human Rights Code as it relates to people with disabilities to all existing firm members and volunteers. After January 1st, 2015, training will be provided to all new firm members during the new hire orientation process. A record of the required training will be maintained.
In accordance with the Act, Lerners complied with the reporting requirements in 2014 and will complete the required accessibility report every 3 years.
Feedback regarding accessibility at Lerners can be provided in the following manners —
- in person, or by Canada Post mail regarding the London Office to
Graham C. Porter, Managing Partner,
Robert V. Moses, Chief Operating Officer,
Deb Foster, Executive Director of Human Resources and Administration,
85 Dufferin Avenue, Box 2335,
London, ON N6A 4G4
in person, or by Canada Post mail regarding the Toronto Office to
Brian G. Grant, Managing Partner, or
Michelle Medel, Executive Director of Human Resources and Administration
130 Adelaide Street West,
Toronto, ON M5H 3P5
- by email regarding the London Office to
Graham C. Porter at firstname.lastname@example.org
Robert V Moses at email@example.com
Deb Foster at firstname.lastname@example.org
- by email regarding the Toronto Office to
Brian G. Grant at email@example.com
Michelle Medel at firstname.lastname@example.org
- by direct personal fax regarding the London Office to
Graham C. Porter — 519-932-3314
Robert V. Moses — 519-932-3327
Deb Foster — 519-932-3384
- by direct personal fax regarding the Toronto Office to
Brian G. Grant — 416-601-2372
Michelle Medel — 416-601-2743
- by direct phone regarding the London Office to
Graham C. Porter — 519-640-6388
Robert V. Moses — 519-640-6327
Deb Foster — 519-640-6384
- by direct phone regarding the Toronto Office to
Brian G. Grant — 416-601-2372
Michelle Medel — 416-601-2366
- by accessing the Feedback form on Lerners’ Website at http://www.lerners.ca/accessibility/accessibility-lerners-llp-feedback-form/
All feedback will be directed to the Managing Partner, Chief Operating Officer and the Executive Director of Human Resources and Administration in the London Office and the Managing Partner and Executive Director of Human Resources and Administration in the Toronto Office for review and consideration. All feedback will be maintained by the Executive Director of Human Resources and Administration in London and Toronto for their respective offices.
Clients and the public can expect to receive a response to their feedback in the appropriate accessible manner within ten (10) business days of receipt of the feedback.
Last updated: September 10th, 2014