Client Service Policy for Providing Goods, Services and Facilities to People with Disabilities
Lerners LLP (“Lerners”) is a professional service firm, committed to providing legal and business solutions to clients in a selected number of market sectors across Ontario and beyond.
Lerners will strive at all times to provide its services in a manner that respects the dignity and independence of everyone involved, including people with disabilities. Lerners is also committed to providing people with disabilities the same opportunity to access our goods, services and facilities and allowing them to benefit from the same services, in the same place and in a similar manner as other clients and contacts.
Lerners will communicate with people with disabilities in ways that take into account their disability. When firm members are aware that a person has a disability they will ask the person with the disability for his/her preferred method of communication (i.e. e-mail, verbal).
Lerners is committed to serving people with disabilities who use assistive devices to obtain, use, or benefit from its services. The following assistive devices can be made available for people with disabilities while accessing our services by speaking with a Receptionist or the firm member(s) representing you.
- oxygen tank
- wheel chair
- large print documents
- large print versions of all information on our website can be accessed by clicking on the font size icons (AAA) on the right hand side of each page on our website
- Bell TTY relay service
- convert PDF document to voice via PDF viewer
- client voicemail and email box on Lerners’ voicemail and email system to convert emailed documents to voice
- Sign Language Interpreter
Use of Service Animals and Support Persons
Lerners is committed to welcoming people with disabilities who are accompanied by a service animal in the areas of our premises that are open to the public, unless excluded by law, keeping in mind and accommodating firm members, clients or guests who experience animal related allergies.
Lerners is committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Lerners’ premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. Lerners will require a signed Acknowledgement and Authorization form from the person with the disability if the support person is involved in any confidential written or verbal communications between Lerners and the person with the disability, while on Lerners’ premises.
Notice of Temporary Disruption
Lerners will provide clients and the public with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The Notice will be placed at all public entrances, on each reception counter in our premises and on Lerners’ Website (www.Lerners.ca – click the Accessibility at Lerners LLP link).
The ultimate goal of Lerners is to meet and surpass client expectations while serving clients with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way Lerners provides goods, services and facilities to people with disabilities can be made in person at any of the offices of Lerners, or in the following manners —
- in person, or by Canada Post mail regarding the London Office to
Graham C. Porter, Managing Partner,
Robert V. Moses, Chief Operating Officer,
Deb Foster, Executive Director of HR and Administration,
85 Dufferin Avenue, Box 2335
London, ON N6A 4G4
in person, or by Canada Post mail regarding the Toronto Office toBrian G. Grant, Managing Partner,
Michelle Medel, Executive Director of HR and Administration
130 Adelaide Street West, Suite 2400
Toronto, ON M5H 3P5
- by email regarding the London Office to
Graham C. Porter at firstname.lastname@example.org
Robert V. Moses at email@example.com
Deb Foster at firstname.lastname@example.org
- by email regarding the Toronto Office to
Brian G. Grant at email@example.com
Michelle Medel at firstname.lastname@example.org
- by direct personal fax regarding the London Office to
Graham C. Porter — 519-932-3314
Robert V. Moses — 519-932-3327
Deb Foster — 519-932-3384
- by direct personal fax regarding the Toronto Office to
Brian G. Grant — 416-867-2432
Michelle Medel — 416-601-2743
- by direct phone regarding the London Office to
Graham C. Porter — 519-640-6388
Robert V. Moses — 519-640-6327
Deb Foster — 519-640-6384
- by direct phone regarding the Toronto Office to
Brian G. Grant — 416-867-2372
Michelle Medel — 416-601-2366
Clients and the public can expect to receive a response to their feedback in the appropriate accessible manner within ten (10) business days of receipt of the feedback.
If anyone has a question with respect to Lerners’ commitment to providing services to a person with a disability, or the above information, the question can be referred to the London Managing Partner, the Toronto Managing Partner, the COO, the London Executive Director of HR and Administration, or the Toronto Executive Director of HR and Administration, as set out above.
Last updated: August 2016